We are delighted to announce that Chronos are now fully certified to the standard of ISO 9001:2015.
We were recently independently audited by Alcumus ISOQAR and met the standard required for our various systems and processes of quality management. This important step in the progression of our business will help us to guarantee satisfaction to our clients. It has also ensured codification and standardisation of a number of our business processes, as well as demonstrating our ongoing commitment to quality.
What this means to you:
As our client, you should notice little difference. Our commitment to quality remains unchanged. However, we have formalised a few processes and you may occasionally be asked for your feedback on our work. The standard and our management system is designed to ensure maximum benefit to both Chronos Consult and our clients and other stakeholders.
The ISO 9001:2015 standard is globally recognised management standard used by many businesses to ensure their product or service meets certain quality criteria. Originally aimed at manufacturing, the standard has adapted and changed in recent years. It is now as applicable to professional service businesses as it is to any other business. The standard focusses on ten areas of the business:
- Section 1: Scope
- Section 2: Normative references
- Section 3: Terms and definitions
- Section 4: Context of the organization
- Section 5: Leadership
- Section 6: Planning
- Section 7: Support
- Section 8: Operation
- Section 9: Performance evaluation
- Section 10: Continual Improvement
Each of these areas is regularly reviewed and audited to ensure that the business is continually monitoring and improving its processes. Thank you to all our colleagues for their efforts in supporting this latest step for the firm. We look forward to maintaining and developing the quality of our work as the business grows.